Refund Policy
Last updated
Failed generations
If a photo or video fails, the credits are returned to your balance automatically. You never pay for an error.
Subscriptions
- You can cancel anytime from your account. Your plan stays active until the end of the period you paid for, and you won't be charged again.
- Credits reset each billing period and do not roll over, so unused credits are not refundable.
Refund requests
If you were charged by mistake, charged twice, or the service didn't work as described, contact us within 14 days of the charge. We review every request and refund in full when the account has used fewer than 10% of that period's credits.
How to ask
Use the contact form (topic: Support) or email rudrasharma@duck.com with the email on your account and the date of the charge. Approved refunds go back to the original payment method through our merchant of record, usually within 5 to 10 business days.